Sassy Secret’s Easy Return Process
2. One of our Professional Customer Service Representatives will review your return.
3.
If approved you’ll receive an email with a return form to complete and ship back to us within 7 calendar days.
4. Email customer service ( customerservice@sassysecret.com) the tracking number used to ship your return. When delivered & processed you’ll receive an email with a Store Credit Code.
NEW! No Restocking Fee* On Returns!
To ensure all our customers are satisfied with their purchase, Sassy Secret now offers hassle-free returns for eligible purchases for store credit. We are aware of the difficulty of purchasing a Lace Wig online without the opportunity of experiencing it first-hand, so we offer a first time NO RESTOCKING FEE on returns for Store Credit Only. Please take the time to read the full details below of how returns are processed.
**If customer requests a cash refund there will be a 20% restock fee on synthetic wigs, 30% on bundles & human hair wigs**
Return Policy on Stock Wigs
If for any reason you receive your wig and are unhappy with it, you may return it within 7 days of approval. Simply complete Sassy Secret’s Easy Return steps above. When your return is received, we will confirm the stock wig is in new condition. If the wig is in new condition, you will receive an email confirmation and a store credit code within 2 business days.
Requirements for Returns:
- In order for your return to qualify for return, the wig MUST be unaltered, in factory perfect condition (for sanitary reasons). For example:
- No lace that has been trimmed or cut from the unit.
- No Adhesives or tape have been applied to the unit.
- Hair has not been cut, trimmed washed, dyed, permed, curled, flat ironed, combed or finger combed.
- Tags and original packaging are intact.
- No water or hair products (including shampoo, conditioners, hair spray, mousse, oils, etc.) have been applied to the unit.
- All returned units must meet this strict criteria to qualify for a return. Please Note: Sassy Secret reserves the right to refuse ineligible returns.
**All customers are allotted up to 2 returns each calendar year, however any orders placed after that you would like to return will be denied**
Easy Return/Exchange Process
If your item qualifies for a return, as stated in the guidelines above, follow this simple 1-2-3 process to complete your return:
- Fill in & sign the order form included with your order.
- Ship the item(s) to the address provided on the form.
- Once delivered, examined and approved an email with a store credit code will be sent to you within two business days.
Important Note: Returned packages without the Return Order Form will not be processed. The returned item must have; the original hairnet, labels and tags attached, and most importantly, must not be altered in any way. Items that have been worn, finger combed or exposed to odors such as perfume or cigarette smoke will not be accepted. If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and will be mailed back at the sender's expense. Upon receipt of eligible returns, we will e-mail you a store credit code.
Any shipping and handling charges will be the responsibility of the customer. Please ship item(s) with shipping insurance as Sassy Secret is not responsible for item(s) lost by mail carriers.
Additionally, if you initially return a item and receive store credit then reorder and want to return that 2nd item you received we will refund you minus any applicable fees.
Returns/Exchange Policy for Custom Orders
Due to the nature of the item, ALL Sales are FINAL on custom lace wigs. Please take your measurements and select options very carefully. Our factory will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, we strongly recommend purchasing the Sassy Secret 36 color ($39) before choosing your wig colors. This small investment can save you hundreds of dollars worth of headaches.
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