Sassy Secret Return/Exchange Policy
Due to health and sanitary standards, we will be unable to accept returns/exchanges. Since it is preferred and requested by our customers that they do not receive someone else’s returned item, this policy is necessary to insure the best quality of your purchase. This policy guarantees that all our customer purchases will be direct from the manufacturer and will not have been worn, touched/finger combed or tried on prior to you receiving them. Due to the fact that we sell only new and authentic products, these conditions are strictly enforced.
Sassy Secret employs a strict Quality Control inspection system for every product that goes out to our customers to ensure that customers receive a high quality, non defective product.
Below are some Tips to ensure that you purchase a unit that is right for you.
- Know your Size- The first and most important thing when it comes to ordering a lace wig is knowing your size. We highly recommend that you take your head measurement to insure that the lace wig will fit. Sassy Secret Stock lace wigs are Standard Medium size (22.5 inch circumference) which is fits the majority of people. The measurements do not all have to be exact usually if your measurements are within .5 inches of our measurement, the wig should fit you. Sassy Secret now offer Small Size units on select styles. For a guide to how to take your head measurements, please click here.
- Read full description- Sassy Secret has very detailed descriptions of all our products as well as multiple images of the product taken from different angles. Take the time to read the full description and view all product images to insure that you know exactly what you are ordering.
- Lace Color- Sassy Secret Stock wigs come standard with medium brown lace. Medium brown lace is suitable for most African American and ethnic complexions. Medium brown is suitable for complexions ranging from Kelly Rollands/Gabriel Union all the way to Beyonce/Alicia Keys. All the models featured on our website (ranging in different complexions) are wearing our standard medium brown lace. For very pale complexions (like Jessica Simpson), please e-mail us at info@sassytress.com for light brown or transparent lace.
- Hair Texture- When ordering online, it can be difficult to know exactly how the texture of the hair is just by looking at the photos. We have created a page that describes the different textures we offer in our stock and custom collections. Please click here to view detailed description of our hair textures.
- Hair color- Although we make every attempt to provide color swatches that are true to color in helping you make your selection, these colors are to be used as a guide only. Differences in screen quality and resolution may make colors appear different that they actually are in person. We do not take responsibility for color selections made during the ordering process, so please be certain that the color your order is the one you want. If you are in need of assistance in choosing a color, please contact us, or purchase a color ring as a guide to assist you prior to ordering.
If you have any questions or need assistance in making a product selection, please do not hesitate to contact us at info@sassytress.com
Order Cancellation
If you have placed an order and need to cancel it, you may do so within 24 hours provided your order has not been shipped. To cancel an order, please e-mail your request to info@sassytress.com. Please include your Name and Order Number to expedite the process. Please note, all order cancellation will incur a $25.00 processing fee. For orderes placed by credit/debit card, please allow for up to 5-7 working days, before the credit reflects on your statement. Order placed via Paypal will refect a credit immediately. Any orders cancelled after 48hours will incurr a 20% restocking fee.
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